JORGE MARTES

Architected and maintained complex billing and SOHO system automations, reducing manual processing time from 8 hours to 14 minutes, achieving a 97% efficiency gain.

Developed and optimized cross-server SQL queries and Oracle/SQL Server databases, ensuring high data integrity and performance for critical enterprise systems.

Led AI integration initiatives, automating ticket classification and customer workflow management to enhance operational efficiency and service delivery.

Collaborated with cross-functional teams to implement scalable backend solutions, strengthening enterprise telecommunications infrastructure.

Delivered custom digitalization and web development services for private clients, specializing in process automation and AI-driven workflows, enhancing client operational efficiency.

Designed and deployed end-to-end web solutions, managing the full development lifecycle from database design to UI/UX deployment, ensuring comprehensive project delivery.

Executed marketing automation and data-driven business intelligence strategies for high-tier clients, improving decision-making and campaign effectiveness.

Operated and monitored computerized industrial systems, developing high-precision automated production protocols to optimize manufacturing efficiency and output.

Performed predictive and corrective maintenance using advanced diagnostic technologies on automated production lines, minimizing downtime and ensuring continuous operation.

Collaborated in multidisciplinary teams using agile methodologies to optimize automated manufacturing processes, contributing to overall operational improvements.